The Committee for Private Education (CPE) was appointed by SkillsFuture Singapore (SSG) Board in October 2016 to carry out its functions and powers relating to private education under the Private Education Act. The CPE is supported by a team of dedicated staff from SSG to regulate the sector, provide student services, consumer education and facilitate capability development efforts to uplift standards in the local private education industry.
For more information, please visit www.ssg.gov.sg
Should you have further queries on private education in Singapore, or require support for problems that you have encountered through the course of your study, please contact the SSG One Call Centre at:
| SSG One Call Centre | |
| Telephone | (65) 6785 5785 |
| Website | https://portal.ssg-wsg.gov.sg/feedback |
| Opening Hours | |
| Mondays – Fridays | 8:30am – 5:30pm |
| Saturdays | 8:30am – 1 pm |
| Sundays and Public Holidays | CLOSED |
Student Contract
SOMA adopts the standard CPE PEI-student contract for every enrolment. The contract spells out all the terms and conditions that bind the relationship between the student and the School, including detailed, breakdown of fees payable, payment schedule and the terms of refund.
It is the responsibility of the School to explain the following contents of the Student Contract in English or in the native language of the student, where applicable.
- Course information and Fees
- Fees Refund Policy, including Refunds for Withdrawal for Cause and Refunds for Withdrawal without Cause
- Fee Protection Scheme Insurance unless waiver declared
- Medical Insurance Scheme for full-time students
- Any other information as deemed necessary
All students are required to sign two original sets of Student Contract. One set will be given to the student and the other will be kept by the School.
If any amendment is made which will change the original intent of the student contract, both the student and course consultant must sign beside the amendment(s) on both sets of the original student contracts.
All fields must be completed in the student contract. Where it is not applicable, it must be indicated with “not applicable or N/A”.
A sample of the Standard PEI-Student Contract used by the School can be found here.
Cooling-Off Period
School of Music and the Arts Pte Ltd will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties. The student will be refunded the highest percentage (stated in Schedule D) of the fees already paid if the Student submits a written notice of withdrawal to the School of Music and the Arts Pte Ltd within the cooling-off period, regardless of whether the Student has started the course or not.
The Fee Protection Scheme (FPS) serves to protect students’ unconsumed fees in the event that a PEI has to shut down, and has insufficient or no funds to pay the unconsumed fees.
Furthermore, the FPS protects the student if the PEI fails to pay penalties or return fees to the student arising from judgments made against it by the Singapore courts. FPS is compulsory for both local and international students taking courses unless a waiver is granted by CPE.
A copy of the School’s certificate of FPS Insurance Policy is available here.
Details of FPS are included in the PEI-standard student contract. Students should be aware of the clauses and details of the adopted FPS when signing the student contract and the advisory note. Students will also receive information of the FPS from the FPS Insurance Provider through email.
School of Music and the Arts Pte Ltd welcomes feedback / complaints from all students as this will help us to improve the learning environment and provide high quality education services.
You can email your feedback / complaints to [email protected].
All feedback and complaints will be responded to within 3 working days and resolved within 14 working days.
Miscellaneous Fees refer to any non-compulsory fees which the students pay only when applicable.
Such fees are normally collected by the SOMA when the need arises
A copy of the School’s Miscellaneous Fees is available here.
Here is the student outcome information for the Batch 2020/21 students:
1. Graduation Rate
- DMPE – 100%
- DSP – 100%
2. Examination Passing Rate
- DMPE – 100%
- DSP – 100%
3. Attrition Rate
- DMPE – 0%
- DSP – 7%
4. Average Attendance Rate
- DMPE – 99.89%
- DSP – 99.46%