SCHOOL POLICY

With effect from 1 July 2017, SOMA will no longer offer make up lessons. Students and Instructors are required to inform the school at least 48 hours before scheduled class should either party need to reschedule. Notification must be made during our official operational hours. On-the-day lesson cancellation will result in a forfeit of fees.

We do understand that most on-the-day cancellations are due to reasons that are out of your control, for example, meetings, last-minute events etc., however we seek your understanding that the school and your instructor have already set aside a fixed timeslot for your lesson. Should you be unable to turn up, the instructor will still have to be remunerated, and therefore we will still charge for the lesson.

Should the on-the-day cancellation be due to sudden medical reasons, a medical certificate (MC) will have to be produced. However, should you be unable to show that you were prompt and responsible in informing our school about your situation, we will still charge for the lesson, as we have to account to our instructors who spend time travelling to school for class. Do be rest assured that we enforce the same policy on our instructors.

Lesson Cancellation

You are required to inform our school at least 48 hours before your lesson, should you wish to cancel or reschedule the lesson. Notification must be made during our official operational hours. On-the-day lesson cancellation will result in the lesson still being charged as per normal.

We do understand that most on-the-day cancellations are due to reasons that are out of your control, for example, meetings, last-minute events etc., however we seek your understanding that the school and your instructor have already set aside a fixed timeslot for your lesson. Should you be unable to turn up, the instructor will still have to be remunerated, and therefore we will still charge for the lesson.

Should the on-the-day cancellation be due to sudden medical reasons, a medical certificate (MC) will have to be produced. However, should you be unable to show that you were prompt and responsible in informing our school about your situation, we will still charge for the lesson without exception, as we have to account to our instructors who are waiting to conduct your lesson. Should the instructor be unable to conduct lessons on the day, we will inform you at the earliest hour to reschedule the lesson. We seek your understanding in both cases.